How do you measure productivity gains for operational staff?

The Heptalytics assistant – our Web Application – was designed in conjunction with anti-fraud and compliance operators, and trainers from the Centre de la Formation des Professions Bancaires (CFPB). Feedback from our first deployments shows a strong gain in productivity – from 50 to 70% – depending on the organization and tools already in place. The productivity gain is mainly due to the elimination of duplicate alerts, and to the summary drawn up at account level, which makes it possible, if necessary, to draw up suspicious transaction reports directly. The tool is easy to use, and facilitates decision-making on which cases to prioritize.